City-Wide Retail Strategy

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Public engagement for this project has concluded.


Project Update, June 2023: On Monday, June 12, Council was presented with the draft of the Phase 2 report, which includes recommendations for the implementation of the city-wide Retail Strategy. This represents the last check-in point for the public before the Retail Strategy is endorsed.

Please review the Council report here.

Please review the Executive Summary of the draft Retail Strategy here.

Please review the full draft Retail Strategy here.

Thanks for sharing your ideas and feedback! Staff anticipate reporting back to Council on July 10. 



What makes a vibrant and exciting commercial district? What kind of retail is future proof? What roles do businesses, stakeholders, the City and local shoppers play in attracting and growing successful, community-oriented retail streets?

Work continues on a city-wide Retail Strategy, to identify how to best support the sustainability of New Westminster’s retail sector now, as businesses recover from the pandemic, and over the long-term, as the community continues to evolve and grow.

What is retail?

Retail isn’t only brick and mortar shops that sell goods; a vibrant commercial district is made up of many businesses, including professional services such as accountants; personal services like tailors; non-profit organizations; and others in addition to goods sellers. Overall, the key is finding balance to ensure success for the neighbourhood and broader community.



Project Update, June 2023: On Monday, June 12, Council was presented with the draft of the Phase 2 report, which includes recommendations for the implementation of the city-wide Retail Strategy. This represents the last check-in point for the public before the Retail Strategy is endorsed.

Please review the Council report here.

Please review the Executive Summary of the draft Retail Strategy here.

Please review the full draft Retail Strategy here.

Thanks for sharing your ideas and feedback! Staff anticipate reporting back to Council on July 10. 



What makes a vibrant and exciting commercial district? What kind of retail is future proof? What roles do businesses, stakeholders, the City and local shoppers play in attracting and growing successful, community-oriented retail streets?

Work continues on a city-wide Retail Strategy, to identify how to best support the sustainability of New Westminster’s retail sector now, as businesses recover from the pandemic, and over the long-term, as the community continues to evolve and grow.

What is retail?

Retail isn’t only brick and mortar shops that sell goods; a vibrant commercial district is made up of many businesses, including professional services such as accountants; personal services like tailors; non-profit organizations; and others in addition to goods sellers. Overall, the key is finding balance to ensure success for the neighbourhood and broader community.


  • CLOSED: Thank you for taking the time to provide your feedback. This survey has now concluded.

    Business Survey

    The City wants to help ensure the future sustainability of businesses in New Westminster, but in order to do so we need a robust understanding of the current economic, policy and regulatory environment in which you operate, the key issues you have (both pre and post COVID-19 pandemic), and the types of support that will be most helpful to you.

    This survey is one of the tools we are using to gather information.

    It would be preferable to have only one business owner/operator or manager answer the survey on behalf of the business.

    The survey will take approximately 10-15 minutes to complete.

    Prefer to complete the survey in a different language? Click the Select Language button at the top right of the page, and choose your language. The survey, page content and all other feedback tools will be translated. We are also happy to offer additional support to complete the survey should you require it. Please contact us at info@investnewwest.ca or call 604-527-4536 with requests.

    Public engagement for this project has concluded.
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  • CLOSED: Thank you for taking the time to provide your feedback. This survey has now concluded.

    Commercial Property Owner Survey

    The City wants to help ensure the future sustainability of businesses in New Westminster, but in order to do so we need a robust understanding of the current economic, policy and regulatory environment in which you operate, the key issues you have (both pre and post COVID-19 pandemic), and they types of support that will be most helpful to you.

    This survey is one of the tools we are using to gather information.

    This survey is for people who own commercial properties in New Westminster. If you are a business owner or local shopper we invite you take the appropriate survey.

    The survey will take approximately 10 minutes to complete. 

    Prefer to complete the survey in a different language? Click the Select Language button at the top right of the page, and choose your language. The survey, page content and all other feedback tools will be translated. We are also happy to offer additional support to complete the survey should you require it. Please contact us at info@investnewwest.ca or call 604-527-4536 with requests.

    Public engagement for this project has concluded.
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  • CLOSED: Thank you for taking the time to provide your feedback. This survey has now concluded.

    Local Shopper Survey

    The city would like to help ensure the future sustainability and vibrancy of New Westminster's unique retail streets and small independent businesses. We are interested in understanding your perspectives about accessing goods and services (including retail, restaurants, entertainment and services) as a local shopper in New West.

    This survey is one of the tools we are using to gather information. 

    This survey is anonymous and data will be aggregated. Please do not provide any personal information in your responses.

    The survey will take approximately 10-15 minutes to complete. 

    Prefer to complete the survey in a different language? Click the Select Language button at the top right of the page, and choose your language. The survey, page content and all other feedback tools will be translated. We are also happy to offer additional support to complete the survey should you require it. Please contact us at info@investnewwest.ca or call 604-527-4536 with requests.

    Public engagement for this project has concluded.
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